tag:status.truv.com,2005:/historyTruv Status - Incident History2024-03-28T15:47:39ZTruvtag:status.truv.com,2005:Incident/196490702024-01-14T07:00:16Z2024-01-14T07:00:16ZPlanned Maintenance<p><small>Jan <var data-var='date'>14</var>, <var data-var='time'>07:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>14</var>, <var data-var='time'>05:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>18:45</var> UTC</small><br><strong>Scheduled</strong> - We will be conducting planned maintenance on our systems during weekend, off-peak hours to ensure the smooth operation and longevity of our platform. We expect an interruption of all our services. Our team will be working hard to ensure that the maintenance process is as seamless as possible. Thank you for your understanding and ongoing support for Truv.</p>tag:status.truv.com,2005:Incident/193350562023-12-08T04:15:25Z2023-12-08T04:15:25ZPlanned Maintenance<p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>04:15</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>04:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>15:21</var> UTC</small><br><strong>Scheduled</strong> - We will be conducting planned maintenance on our dashboard during off-peak hours to ensure smooth operation and longevity of the service. Our team will be working hard to ensure that the maintenance process is as seamless as possible. Thank you for your understanding and continued support of Truv.</p>tag:status.truv.com,2005:Incident/189721622023-10-30T20:45:00Z2023-10-30T20:45:41ZDashboard login down<p><small>Oct <var data-var='date'>30</var>, <var data-var='time'>20:45</var> UTC</small><br><strong>Resolved</strong> - Due to an incident in an upstream service provider, authentication was broken, and our users were unable to access the dashboard. The issue has been resolved, and all access restored. We apologize for any inconvenience. Please reach out to support should you continue to encounter issues.</p>tag:status.truv.com,2005:Incident/186921342023-10-06T04:32:21Z2023-10-06T04:32:21ZPlanned Maintenance<p><small>Oct <var data-var='date'> 6</var>, <var data-var='time'>04:32</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'> 6</var>, <var data-var='time'>04:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'> 6</var>, <var data-var='time'>04:00</var> UTC</small><br><strong>Scheduled</strong> - We will be conducting planned maintenance on our systems during off-peak hours to ensure the smooth operation and longevity of our services. We expect an interruption of our dashboard service. Our team will be working hard to ensure that the maintenance process is as seamless as possible. Thank you for your understanding and continued support of our services at Truv.</p>tag:status.truv.com,2005:Incident/184391712023-09-10T05:00:37Z2023-09-10T05:00:37ZPlanned Maintenance<p><small>Sep <var data-var='date'>10</var>, <var data-var='time'>05:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>10</var>, <var data-var='time'>04:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>19:25</var> UTC</small><br><strong>Scheduled</strong> - We will be conducting planned maintenance on our systems during weekend, off-peak hours to ensure the smooth operation and longevity of our services. We expect an interruption of our dashboard service. Our team will be working hard to ensure that the maintenance process is as seamless as possible. Thank you for your understanding and continued support of our services at Truv.</p>tag:status.truv.com,2005:Incident/180227722023-08-06T04:30:09Z2023-08-06T04:30:09ZScheduled Maintenance<p><small>Aug <var data-var='date'> 6</var>, <var data-var='time'>04:30</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'> 6</var>, <var data-var='time'>04:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'> 1</var>, <var data-var='time'>17:25</var> UTC</small><br><strong>Scheduled</strong> - We will be conducting scheduled maintenance on our systems during off-peak hours to ensure the smooth operation and longevity of our services. We expect no interruption of service. Our team will be working hard to ensure that the maintenance process is as seamless as possible. Thank you for your understanding and continued support of our services at Truv.</p>tag:status.truv.com,2005:Incident/171560492023-05-07T05:40:35Z2023-05-07T05:40:35ZPlanned maintenance<p><small>May <var data-var='date'> 7</var>, <var data-var='time'>05:40</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'> 7</var>, <var data-var='time'>05:30</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'> 5</var>, <var data-var='time'>16:49</var> UTC</small><br><strong>Scheduled</strong> - Please be informed that we will be conducting scheduled maintenance on our system. During this period, there will be no expected downtime, and you can continue to use our services without any interruption.<br /><br />We apologize for any inconvenience this may cause and thank you for your understanding. If you have any questions or concerns, please don't hesitate to contact us.<br /><br />Thank you.</p>tag:status.truv.com,2005:Incident/171457112023-05-04T18:15:31Z2023-05-04T19:45:33ZTruv outage<p><small>May <var data-var='date'> 4</var>, <var data-var='time'>18:15</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'> 4</var>, <var data-var='time'>18:00</var> UTC</small><br><strong>Monitoring</strong> - A fix has been deployed, and we are monitoring results.</p><p><small>May <var data-var='date'> 4</var>, <var data-var='time'>17:32</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>May <var data-var='date'> 4</var>, <var data-var='time'>17:28</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>May <var data-var='date'> 4</var>, <var data-var='time'>17:28</var> UTC</small><br><strong>Investigating</strong> - We are experiencing degraded performance. We are currently investigating.</p>tag:status.truv.com,2005:Incident/163907602023-03-12T05:30:14Z2023-03-12T05:30:14ZPlanned Maintenance<p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>05:30</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>05:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>16:47</var> UTC</small><br><strong>Scheduled</strong> - Please be informed that we will be conducting scheduled maintenance on our system. During this period, there will be no expected downtime, and you can continue to use our services without any interruption.<br /><br />We apologize for any inconvenience this may cause and thank you for your understanding. If you have any questions or concerns, please don't hesitate to contact us.<br /><br />Thank you.</p>tag:status.truv.com,2005:Incident/127190262022-11-04T14:30:00Z2022-11-04T18:15:04ZTruv Bridge Downtime<p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>14:30</var> UTC</small><br><strong>Resolved</strong> - For some users Truv Bridge didn't load and showed the spinner continuously. This behavior was due to a new code deployed to production at 10:30 AM EST. Engineering team started receiving alerts and resolved the issue at 12:30 PM EST. The root cause was identified as an empty variable coming from the A/B testing service, which was not processed correctly.</p>tag:status.truv.com,2005:Incident/110768252022-09-08T00:31:04Z2022-09-08T00:36:21ZDashboard Authentication system downtime<p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>00:31</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>00:29</var> UTC</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>22:53</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p>tag:status.truv.com,2005:Incident/108372292022-08-16T15:46:38Z2022-08-16T15:46:38ZTruv API outage<p><small>Aug <var data-var='date'>16</var>, <var data-var='time'>15:46</var> UTC</small><br><strong>Resolved</strong> - During the regular load balancer configuration update the issue appeared with the communication between different nodes and load balancer. This resulted in the downtime of the main Truv API. This issue has been resolved since then and team is working to prevent it in the future.</p><p><small>Aug <var data-var='date'>16</var>, <var data-var='time'>13:05</var> UTC</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Aug <var data-var='date'>16</var>, <var data-var='time'>13:04</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Aug <var data-var='date'>16</var>, <var data-var='time'>12:46</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and fix is being implemented.</p><p><small>Aug <var data-var='date'>16</var>, <var data-var='time'>12:36</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating an issue</p>